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Primary Care Case Study: Provider Experiences - Info Graphic

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1466
Published Date
2017-11-01
Link to File
https://bcpsqc.ca/wp-content/uploads/2018/03/Provider-Map-Primary-Care-Clinic-Case-Study.pdf
Description
"Visual illustration of the steps, considerations and feelings of providers when someone with substance use presents at a primary health care clinic or family physician’s office."
Corporate Author
Ministry of Health
BC Patient Safety & Quality Council (BCPSQC)
Ministry of Mental Health and Addictions
General Practice Services Committee
First Nations Health Authority
Published Date
2017-11-01
Topics
Mental Health and Substance Use
First Nations
Community / Patient Navigation
Primary Care
Resource Type
Info Graphic
File Type
Pdf
Link to File
https://bcpsqc.ca/wp-content/uploads/2018/03/Provider-Map-Primary-Care-Clinic-Case-Study.pdf
Description
Visual illustration of the steps, considerations and feelings of providers when someone with substance use presents at a primary health care clinic or family physician’s office.
Less detail

Fraser Northwest Division of Family Practice - Primary Care Network (PCN) - Registered Nurse in Practice Expression of Interest (EOI) Form

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1487
Health Authority
Fraser
Division
Fraser Northwest Division of Family Practice
Published Date
2019
Link to File
/media/divresources/RegisteredNurseinPractice_ExpressionofInterestForm.pdf
Description
"An example of a PCN EOI form from FNW DoFP for the role of RN."
Health Authority
Fraser
Division
Fraser Northwest Division of Family Practice
Corporate Author
Fraser Health Authority
Fraser Northwest Division of Family Practice
Published Date
2019
Topics
Primary Care
Primary Care Network
Nurse
Team-Based Care
Resource Type
Job Description
File Type
Pdf
Link to File
/media/divresources/RegisteredNurseinPractice_ExpressionofInterestForm.pdf
Description
An example of a PCN EOI form from FNW DoFP for the role of RN.
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Fraser Northwest - Primary Care Network - Registered Nurse in Practice Onboarding Process Manual

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1504
Health Authority
Fraser
Division
Fraser Northwest Division of Family Practice
Published Date
2019-10-02
Link to File
/media/divresources/FNW-RegisteredNurseinPracticeProgramGuide.pdf
Description
"The Fraser Northwest Division of Family Practice (FNW DoFP) will be working with the Fraser Health Authority (FHA), and Family Practice Clinics to introduce 32 Registered Nurses in Practice (RN in Practice) by Fall of 2020. This document has been created to aid in the standardization of the onboarding process."
Health Authority
Fraser
Division
Fraser Northwest Division of Family Practice
Corporate Author
Fraser Health Authority
Fraser Northwest Division of Family Practice
Published Date
2019-10-02
Topics
Primary Care Network
Human Resources
Nurse
Resource Type
Manual
File Type
Pdf
Link to File
/media/divresources/FNW-RegisteredNurseinPracticeProgramGuide.pdf
Description
The Fraser Northwest Division of Family Practice (FNW DoFP) will be working with the Fraser Health Authority (FHA), and Family Practice Clinics to introduce 32 Registered Nurses in Practice (RN in Practice) by Fall of 2020. This document has been created to aid in the standardization of the onboarding process.
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Division
Delta Division of Family Practice
Campbell River and District Division of Family Practice
Victoria Division of Family Practice
Fraser Northwest Division of Family Practice
East Kootenay Division of Family Practice
Central Okanagan Division of Family Practice
Rural and Remote Division of Family Practice
Powell River Division of Family Practice
Thompson Region Division of Family Practice
Kootenay Boundary Division of Family Practice
Richmond Division of Family Practice
Ridge Meadows Division of Family Practice
White Rock South Surrey Division of Family Practice
Chilliwack Division of Family Practice
Central Interior Rural Division of Family Practice
North Shore Division of Family Practice
Published Date
2019-10
Link to File
/media/divresources/GPSCSummitSlideshow_2019_Master.pptx
Description
"Prior to changing to a virtual Summit, all Divisions were asked to share their stories, projects, innovations, and learnings to be included in a set of rotating slides that would run throughout the event. This is the end result of what was submitted but unfortunately not showcased as the in-person event was cancelled."
Division
Delta Division of Family Practice
Campbell River and District Division of Family Practice
Victoria Division of Family Practice
Fraser Northwest Division of Family Practice
East Kootenay Division of Family Practice
Central Okanagan Division of Family Practice
Rural and Remote Division of Family Practice
Powell River Division of Family Practice
Thompson Region Division of Family Practice
Kootenay Boundary Division of Family Practice
Richmond Division of Family Practice
Ridge Meadows Division of Family Practice
White Rock South Surrey Division of Family Practice
Chilliwack Division of Family Practice
Central Interior Rural Division of Family Practice
North Shore Division of Family Practice
Corporate Author
General Practice Services Committee
Published Date
2019-10
Topics
Engagement
First Nations
Patient Medical Home
Primary Care Network
Nurse
Nurse Practitioners
Primary Care
Event
GPSC Summit 2019
Resource Type
Presentation
File Type
PowerPoint
Link to File
/media/divresources/GPSCSummitSlideshow_2019_Master.pptx
Description
Prior to changing to a virtual Summit, all Divisions were asked to share their stories, projects, innovations, and learnings to be included in a set of rotating slides that would run throughout the event. This is the end result of what was submitted but unfortunately not showcased as the in-person event was cancelled.
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MSC Story - Improving Patient Care with a Coordinated Team Approach

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1520
Published Date
2019
Link to File
/media/divresources/MSCStory_ImprovingPatientCarewithaCoordinatedTeamApproach.pdf
Description
"These most significant change (MSC) stories take readers on a journey toward understanding how patient medical homes are removing barriers to care around the province. This story tells the reader about how the PMH led to faster, more responsive patient care."
Corporate Author
General Practice Services Committee
Published Date
2019
Topics
Patient Medical Home
Team-Based Care
Patient-Centred Care
Evaluation
Most Significant Change
Resource Type
Story
File Type
Pdf
Link to File
/media/divresources/MSCStory_ImprovingPatientCarewithaCoordinatedTeamApproach.pdf
Description
These most significant change (MSC) stories take readers on a journey toward understanding how patient medical homes are removing barriers to care around the province. This story tells the reader about how the PMH led to faster, more responsive patient care.
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MSC Story - Nurse in Practice Improves Access to Clinic

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1522
Published Date
2019
Link to File
/media/divresources/MSCStory_NurseinPracticeImprovesAccesstoClinic.pdf
Description
"These most significant change (MSC) stories take readers on a journey toward understanding how patient medical homes are removing barriers to care around the province. This is a story about how the nurse in practice increased patient access to care."
Corporate Author
General Practice Services Committee
Published Date
2019
Topics
Nurse
Patient Medical Home
Evaluation
Most Significant Change
Resource Type
Story
File Type
Pdf
Link to File
/media/divresources/MSCStory_NurseinPracticeImprovesAccesstoClinic.pdf
Description
These most significant change (MSC) stories take readers on a journey toward understanding how patient medical homes are removing barriers to care around the province. This is a story about how the nurse in practice increased patient access to care.
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MSC Story - Nurse in Practice Supports Patient Communication with GP and Improves Clinic Flow

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1523
Published Date
2019
Link to File
/media/divresources/MSCStory_NurseinPracticeSupportsPatientCommunicationwithGPandImprovesClinicFlow.pdf
Description
"These most significant change (MSC) stories take readers on a journey toward understanding how patient medical homes are removing barriers to care around the province. This story is about how having a nurse in practice improves patient flow and triage."
Corporate Author
General Practice Services Committee
Published Date
2019
Topics
Nurse
Patient Medical Home
Evaluation
Most Significant Change
Resource Type
Story
File Type
Pdf
Link to File
/media/divresources/MSCStory_NurseinPracticeSupportsPatientCommunicationwithGPandImprovesClinicFlow.pdf
Description
These most significant change (MSC) stories take readers on a journey toward understanding how patient medical homes are removing barriers to care around the province. This story is about how having a nurse in practice improves patient flow and triage.
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MSC Story - Nurses Prep Patients and Increase Access for Ongoing Care

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1524
Published Date
2019
Link to File
/media/divresources/MSCStory_NursesPrepPatientsandIncreaseAccessforOngoingCare.pdf
Description
"These most significant change (MSC) stories take readers on a journey toward understanding how patient medical homes are removing barriers to care around the province. This story looks at how the nurse in practice increased rapid patient access to care appointments."
Corporate Author
General Practice Services Committee
Published Date
2019
Topics
Patient Medical Home
Nurse
Evaluation
Most Significant Change
Resource Type
Story
File Type
Pdf
Link to File
/media/divresources/MSCStory_NursesPrepPatientsandIncreaseAccessforOngoingCare.pdf
Description
These most significant change (MSC) stories take readers on a journey toward understanding how patient medical homes are removing barriers to care around the province. This story looks at how the nurse in practice increased rapid patient access to care appointments.
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Integrating Nurses into Practice: Transition Stage (Executive Summary)

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1559
Division
Central Okanagan Division of Family Practice
Published Date
2020-11
Link to File
/media/divresources/CODFP_NiPCP_ExecutiveSummary.pdf
Description
"Processes and initial outcomes from onboarding and integrating nurses into family practices."
Division
Central Okanagan Division of Family Practice
Corporate Author
General Practice Services Committee
Central Okanagan Division of Family Practice
Published Date
2020-11
Topics
Patient Medical Home
Nurse
Team-Based Care
Resource Type
Summary
File Type
Pdf
Link to File
/media/divresources/CODFP_NiPCP_ExecutiveSummary.pdf
Description
Processes and initial outcomes from onboarding and integrating nurses into family practices.
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Integrating Nurses into Practice: Transition Stage (Case Study)

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1560
Division
Central Okanagan Division of Family Practice
Published Date
2020-11
Link to File
/media/divresources/CODFP_NiPCP_Case_Study_FinalReport.pdf
Description
"The report provides valuable lessons about the process of onboarding and integrating nurses into family practices (e.g. preparation prior to onboarding, building trust with team members). Initial outcomes related to attachment, access, and patient and provider experience are explored. While the findings in the report are primarily focused on the Nurse in Primary Care Practice program in Central Okanagan, the findings can be applied to any team-based care environment, regardless of funding model."
Division
Central Okanagan Division of Family Practice
Corporate Author
General Practice Services Committee
Central Okanagan Division of Family Practice
Published Date
2020-11
Topics
Patient Medical Home
Team-Based Care
Nurse
Resource Type
Case Study
File Type
Pdf
Link to File
/media/divresources/CODFP_NiPCP_Case_Study_FinalReport.pdf
Description
The report provides valuable lessons about the process of onboarding and integrating nurses into family practices (e.g. preparation prior to onboarding, building trust with team members). Initial outcomes related to attachment, access, and patient and provider experience are explored. While the findings in the report are primarily focused on the Nurse in Primary Care Practice program in Central Okanagan, the findings can be applied to any team-based care environment, regardless of funding model.
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PCN Mental Health and Substance Use (MHSU) Report - Chilliwack and Fraser Health

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1684
Program
Primary Care Networks
Published Date
2021
Link to File
/media/divresources/Chilliwack-Substance-Use-MHSU-Report.pdf
Description
"This document shows an example of a MHSU Report. It was created by the Chilliwack and Fraser Health Rural PCN and can be used as a guide or template by other PCNs."
Program
Primary Care Networks
Personal Author
Chilliwack and Fraser Health Rural PCN
Published Date
2021
Topics
PCN Resource Shareout Documents
Primary Care Network
Evaluation
Mental Health and Substance Use
File Type
Pdf
Link to File
/media/divresources/Chilliwack-Substance-Use-MHSU-Report.pdf
Description
This document shows an example of a MHSU Report. It was created by the Chilliwack and Fraser Health Rural PCN and can be used as a guide or template by other PCNs.
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Fraser Northwest Physician Engagement Case Study

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource352
Health Authority
Fraser
Division
Fraser Northwest Division of Family Practice
Program
Divisions of Family Practice
Published Date
2013
Link to File
/media/divresources/FraserNorthwestPhysicianEngagementCaseStudy.pdf
Description
"A description of the strategic approach which led the Fraser Northwest Division to recognize physician engagement as a priority."
Health Authority
Fraser
Division
Fraser Northwest Division of Family Practice
Program
Divisions of Family Practice
Corporate Author
Siena Consulting
Published Date
2013
Topics
Member Engagement
Resource Type
Case Study
File Type
Pdf
Link to File
/media/divresources/FraserNorthwestPhysicianEngagementCaseStudy.pdf
Description
A description of the strategic approach which led the Fraser Northwest Division to recognize physician engagement as a priority.
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Health Authority
Fraser
Division
Langley Division of Family Practice
Program
Divisions of Family Practice
Published Date
2013
Link to File
/media/divresources/LangleyPhysicianEngagementCaseStudy.pdf
Description
" A case study describing the Langley Divisions's project-based approach and how that to a focus on the wellness and work-life balance side of engagement."
Health Authority
Fraser
Division
Langley Division of Family Practice
Program
Divisions of Family Practice
Corporate Author
Siena Consulting
Published Date
2013
Topics
Member Engagement
Resource Type
Case Study
File Type
Pdf
Link to File
/media/divresources/LangleyPhysicianEngagementCaseStudy.pdf
Description
A case study describing the Langley Divisions's project-based approach and how that to a focus on the wellness and work-life balance side of engagement.
Less detail
Health Authority
Island
Division
Victoria Division of Family Practice
Program
Divisions of Family Practice
Published Date
2013
Link to File
/media/divresources/VictoriaPhysicianEngagementCaseStudy.pdf
Description
"A case study describing the Victoria Division's philosophical, grassroots approach which helps them maintain 20 percent membership involvement in working groups."
Health Authority
Island
Division
Victoria Division of Family Practice
Program
Divisions of Family Practice
Corporate Author
Siena Consulting
Published Date
2013
Topics
Member Engagement
Resource Type
Case Study
File Type
Pdf
Link to File
/media/divresources/VictoriaPhysicianEngagementCaseStudy.pdf
Description
A case study describing the Victoria Division's philosophical, grassroots approach which helps them maintain 20 percent membership involvement in working groups.
Less detail

Feedback From the Regional Round Table for the Kootenay Boundary Division of Family Practice

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource366
Health Authority
Interior
Division
Kootenay Boundary Division of Family Practice
Program
Divisions of Family Practice
Published Date
2011-05-12
Link to File
/media/divresources/CMEFinalReporMay12RoundTable.pdf
Description
"This report provides a summary of information from the discussions at the Regional Round Table in Castlegar on May 12, 2011, and an outline of the next steps."
Health Authority
Interior
Division
Kootenay Boundary Division of Family Practice
Program
Divisions of Family Practice
Corporate Author
Kootenay Boundary Division of Family Practice
Published Date
2011-05-12
Topics
Recruitment and Retention
Continuing Medical Education (CME)
Practice Efficiencies and Support
Seniors
Mental Health and Substance Use
Maternity Care
Shared Care
Event
Kootenay Boundary Regional Roundtable
Resource Type
Report
File Type
Pdf
Link to File
/media/divresources/CMEFinalReporMay12RoundTable.pdf
Description
This report provides a summary of information from the discussions at the Regional Round Table in Castlegar on May 12, 2011, and an outline of the next steps.
Less detail
Health Authority
Fraser
Division
Langley Division of Family Practice
Program
Divisions of Family Practice
Published Date
2013-04-30
Link to File
/media/divresources/GPEngage-CaptureMainThemes.pdf
Description
"A graphic summary of the main themes which came out of the Attaching Langley event."
Health Authority
Fraser
Division
Langley Division of Family Practice
Program
Divisions of Family Practice
Corporate Author
Langley Division of Family Practice
Published Date
2013-04-30
Topics
Frail Patients
Member Engagement
Maternity Care
Attachment
Mental Health and Substance Use
Seniors
Resource Type
Graphic Recording
File Type
Pdf
Link to File
/media/divresources/GPEngage-CaptureMainThemes.pdf
Description
A graphic summary of the main themes which came out of the Attaching Langley event.
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Guidelines for Communications and Information Sharing Between GPs and Community Partners

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource383
Health Authority
Fraser
Division
Delta Division of Family Practice
Program
A GP for Me
Link to File
/media/divresources/GuidelinesForCommunicationBetweenGPsandCommunityPartners.pdf
Description
"These guidelines are intended to offer clarity about information sharing between GPs and community partners for Mental Health and Substance Use (MHSU) adult patients (non-urgent care). They were prepared to exist within the context of current legislation, including two privacy laws: 1) The BC Personal Information Protection Act (PIPA), which is the ‘private sector’ privacy law that covers the Delta Division of Family Practice, Doctors of BC, A GP for Me, health clinics, psychologists, GPs, counselors, and not-for-profit organizations, etc., and 2) The BC Freedom of Information and Protection of Privacy Act (FIPPA), the ‘public sector’ law, which applies to the Ministry of Health and Health Authorities."
Health Authority
Fraser
Division
Delta Division of Family Practice
Program
A GP for Me
Corporate Author
Delta Division of Family Practice
Personal Author
David Flaherty
Geri McGrath
Diane Burton
Topics
Mental Health and Substance Use
Privacy
Resource Type
Guidelines
Report
File Type
Pdf
Link to File
/media/divresources/GuidelinesForCommunicationBetweenGPsandCommunityPartners.pdf
Description
These guidelines are intended to offer clarity about information sharing between GPs and community partners for Mental Health and Substance Use (MHSU) adult patients (non-urgent care). They were prepared to exist within the context of current legislation, including two privacy laws: 1) The BC Personal Information Protection Act (PIPA), which is the ‘private sector’ privacy law that covers the Delta Division of Family Practice, Doctors of BC, A GP for Me, health clinics, psychologists, GPs, counselors, and not-for-profit organizations, etc., and 2) The BC Freedom of Information and Protection of Privacy Act (FIPPA), the ‘public sector’ law, which applies to the Ministry of Health and Health Authorities.
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Resource Navigator Candidates Short Criteria Score Sheet

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource384
Health Authority
Vancouver Coastal
Division
Powell River Division of Family Practice
Program
A GP for Me
Published Date
2015
Link to File
/media/divresources/ResourceNavigatorShortlistCriteria.doc
Description
"Interview criteria for a resource navigator arranged in a score sheet."
Health Authority
Vancouver Coastal
Division
Powell River Division of Family Practice
Program
A GP for Me
Corporate Author
Powell River Division of Family Practice
Published Date
2015
Topics
Human Resources
Community / Patient Navigation
Resource Type
Form
File Type
Word
Link to File
/media/divresources/ResourceNavigatorShortlistCriteria.doc
Description
Interview criteria for a resource navigator arranged in a score sheet.
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Powell River Resource Navigator Feasability Pilot 2013-2014 Evaluation Report

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource386
Health Authority
Vancouver Coastal
Division
Powell River Division of Family Practice
Program
A GP for Me
Published Date
2014-07-04
Link to File
/media/divresources/PRResourceNavigatorReportFinal.pdf
Description
"Vancouver Coastal Health Integrated Primary and Community Care (IPCC) and the Powell River Division of Family Practice (DoFP) partnered together on a one year pilot project to determine the feasibility and value of a Resource Navigator (R-N) serving family physicians. The goal of the position was to assist physicians in identifying available health and social support services and linking their patients to these services. This report evaluates the Resource Navigator pilot."
Health Authority
Vancouver Coastal
Division
Powell River Division of Family Practice
Program
A GP for Me
Corporate Author
Vancouver Coastal Health
Powell River Division of Family Practice
Published Date
2014-07-04
Topics
Evaluation
Human Resources
Community / Patient Navigation
Resource Type
Report
File Type
Pdf
Link to File
/media/divresources/PRResourceNavigatorReportFinal.pdf
Description
Vancouver Coastal Health Integrated Primary and Community Care (IPCC) and the Powell River Division of Family Practice (DoFP) partnered together on a one year pilot project to determine the feasibility and value of a Resource Navigator (R-N) serving family physicians. The goal of the position was to assist physicians in identifying available health and social support services and linking their patients to these services. This report evaluates the Resource Navigator pilot.
Less detail
Program
Divisions of Family Practice
Published Date
2012-10
Link to File
/media/divresources/EngagementHandbookOctober2012FINAL.pdf
Description
"This Engagement Handbook outlines the principles, guidelines and benefits of effective engagement, how to assess what type of engagement is most appropriate and techniques for undertaking engagement activities. The main body of this handbook provides a general overview of the engagement process, with more detailed tools and information to support executive directors/coordinators and board members in executing engagement events in the appendix."
Program
Divisions of Family Practice
Corporate Author
General Practice Services Committee
Published Date
2012-10
Topics
Member Engagement
Resource Type
Manual
File Type
Pdf
Link to File
/media/divresources/EngagementHandbookOctober2012FINAL.pdf
Description
This Engagement Handbook outlines the principles, guidelines and benefits of effective engagement, how to assess what type of engagement is most appropriate and techniques for undertaking engagement activities. The main body of this handbook provides a general overview of the engagement process, with more detailed tools and information to support executive directors/coordinators and board members in executing engagement events in the appendix.
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96 public records – page 2 of 5.