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Capturing the Patient Experience Instruction
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1371
- Published Date
- 2016
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-capturing-patient-experience-instruction-sheet-en.pdf
- Description
- "This article describes how to capture the patient experience and it is important"
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Article
- File Type
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-capturing-patient-experience-instruction-sheet-en.pdf
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/mapping-current-situation
- Description
- This article describes how to capture the patient experience and it is important
Change Concepts and Ideas
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1379
- Published Date
- 2016
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-change-concepts-and-ideas-primer-en.pdf
- Description
- "This workbook goes into slightly more detail explaining some of the key change concepts"
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Workbook
- File Type
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-change-concepts-and-ideas-primer-en.pdf
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/changes-concepts-ideas
- Description
- This workbook goes into slightly more detail explaining some of the key change concepts
Communications Plan Instruction
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1384
- Published Date
- 2016
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-communication-plan-instruction-sheet-ac-en.pdf
- Description
- "This instruction sheet describes how to develop and use a communications plan."
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Tip Sheet
- File Type
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-communication-plan-instruction-sheet-ac-en.pdf
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/implementing-spreading-changes
- Description
- This instruction sheet describes how to develop and use a communications plan.
Comox Valley - Working Better Together
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1030
- Health Authority
- Island
- Division
- Comox Valley Division of Family Practice
- Published Date
- 2016
- Description
- "A presentation on working better together. It focuses on working with allied health providers, community services, and specialists."
- Health Authority
- Island
- Division
- Comox Valley Division of Family Practice
- Corporate Author
- Comox Valley Division of Family Practice
- Published Date
- 2016
- Topics
- Engagement
- Community Engagement
- Patient Medical Home
- EMR
- Mental Health and Substance Use
- Nurse
- Nurse Practitioners
- Team-Based Care
- Primary Care Network
- Resource Type
- Presentation
- File Type
- Description
- A presentation on working better together. It focuses on working with allied health providers, community services, and specialists.
Culturally Safe Team-based Care at the Snuneymuxw Health Centre (Case Study)
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1562
- Division
- Nanaimo Division of Family Practice
- Published Date
- 2020-11
- Description
- "This PMH Case Study explores the integration of physician services in a First Nations interdisciplinary health team and culturally safe and appropriate care. The report highlights the work and time required to develop trust and earn the respect of the Snuneymuxw First Nation patients, so that care is provided in culturally safe and appropriate ways."
- Division
- Nanaimo Division of Family Practice
- Corporate Author
- General Practice Services Committee
- Nanaimo Division of Family Practice
- Published Date
- 2020-11
- Resource Type
- Case Study
- Description
- This PMH Case Study explores the integration of physician services in a First Nations interdisciplinary health team and culturally safe and appropriate care. The report highlights the work and time required to develop trust and earn the respect of the Snuneymuxw First Nation patients, so that care is provided in culturally safe and appropriate ways.
Culturally Safe Team-based Care at the Snuneymuxw Health Centre (Executive Summary)
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1561
- Division
- Nanaimo Division of Family Practice
- Published Date
- 2020-11
- Description
- "This PMH Case Study explores the integration of physician services in a First Nations interdisciplinary health team and culturally safe and appropriate care. The executive summary describes key impacts and lessons on how to implement culturally safe care."
- Division
- Nanaimo Division of Family Practice
- Corporate Author
- General Practice Services Committee
- Nanaimo Division of Family Practice
- Published Date
- 2020-11
- Resource Type
- Summary
- File Type
- Description
- This PMH Case Study explores the integration of physician services in a First Nations interdisciplinary health team and culturally safe and appropriate care. The executive summary describes key impacts and lessons on how to implement culturally safe care.
Driver Diagram Instruction
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1377
- Published Date
- 2016
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-driver-diagram-instruction-sheet-en.pdf
- Description
- "A simple example of a Key Driver Diagram and how to use it."
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Info Graphic
- File Type
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-driver-diagram-instruction-sheet-en.pdf
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/identifying-possible-changes-using-driver-diagram
- Description
- A simple example of a Key Driver Diagram and how to use it.
Fishbone / Cause and Effect Instruction
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1372
- Published Date
- 2016
- Description
- "These are Instructions to create a Fishbone diagram to help identify the potential root causes contributing to an issue."
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Article
- File Type
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/root-cause-analysis
- Description
- These are Instructions to create a Fishbone diagram to help identify the potential root causes contributing to an issue.
Fishbone Diagram Tool: Cause and Effect Template
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1373
- Published Date
- 2016
- Description
- "Use this template to create a Fishbone diagram."
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Guide
- File Type
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/root-cause-analysis
- Description
- Use this template to create a Fishbone diagram.
Implementation Key Areas Template
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1385
- Published Date
- 2016
- Description
- "This will allow you to formalize and document the resources and training required to carry out your implementation plan."
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Template
- File Type
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/implementing-spreading-changes
- Description
- This will allow you to formalize and document the resources and training required to carry out your implementation plan.
Implementing and Sustaining Changes
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1383
- Published Date
- 2016
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-implementing-and-sustaining-changes-primer-en.pdf
- Description
- "This document outlines some of the important considerations and can be used along with the instruction sheet to ensure the best chances of success"
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Guide
- File Type
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-implementing-and-sustaining-changes-primer-en.pdf
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/implementing-spreading-changes
- Description
- This document outlines some of the important considerations and can be used along with the instruction sheet to ensure the best chances of success
Integrating Nurses into Practice: Transition Stage (Case Study)
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1560
- Division
- Central Okanagan Division of Family Practice
- Published Date
- 2020-11
- Description
- "The report provides valuable lessons about the process of onboarding and integrating nurses into family practices (e.g. preparation prior to onboarding, building trust with team members). Initial outcomes related to attachment, access, and patient and provider experience are explored. While the findings in the report are primarily focused on the Nurse in Primary Care Practice program in Central Okanagan, the findings can be applied to any team-based care environment, regardless of funding model."
- Division
- Central Okanagan Division of Family Practice
- Corporate Author
- General Practice Services Committee
- Central Okanagan Division of Family Practice
- Published Date
- 2020-11
- Resource Type
- Case Study
- File Type
- Description
- The report provides valuable lessons about the process of onboarding and integrating nurses into family practices (e.g. preparation prior to onboarding, building trust with team members). Initial outcomes related to attachment, access, and patient and provider experience are explored. While the findings in the report are primarily focused on the Nurse in Primary Care Practice program in Central Okanagan, the findings can be applied to any team-based care environment, regardless of funding model.
Integrating Nurses into Practice: Transition Stage (Executive Summary)
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1559
- Division
- Central Okanagan Division of Family Practice
- Published Date
- 2020-11
- Link to File
- /media/divresources/CODFP_NiPCP_ExecutiveSummary.pdf
- Description
- "Processes and initial outcomes from onboarding and integrating nurses into family practices."
- Division
- Central Okanagan Division of Family Practice
- Corporate Author
- General Practice Services Committee
- Central Okanagan Division of Family Practice
- Published Date
- 2020-11
- Resource Type
- Summary
- File Type
- Link to File
- /media/divresources/CODFP_NiPCP_ExecutiveSummary.pdf
- Description
- Processes and initial outcomes from onboarding and integrating nurses into family practices.
Measurement Plan Instruction
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1368
- Published Date
- 2016
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-measurement-plan-instruction-sheet-ac-en.pdf
- Description
- "The Measurement Plan is a checklist for examining the data collection process in all its aspects"
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Plan
- File Type
- Link to File
- http://www.hqontario.ca/Portals/0/Documents/qi/qi-measurement-plan-instruction-sheet-ac-en.pdf
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/developing-measurement-plan
- Description
- The Measurement Plan is a checklist for examining the data collection process in all its aspects
Measurement Plan Tool
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1369
- Published Date
- 2016
- Description
- "This is a measurement plan template."
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Plan
- File Type
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/developing-measurement-plan
- Description
- This is a measurement plan template.
Patient Medical Home/Primary Care Home in the Kootenay Boundary
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1031
- Health Authority
- Interior
- Division
- Kootenay Boundary Division of Family Practice
- Published Date
- 2016
- Link to File
- /media/divresources/KB_PMH_presentation.pptx
- Description
- "A presentation on PMH/PCH in the Kootenay Boundary including a Change Acceleration Plan, KB CSC Spectrum of Member Issue Engagement & Decision Making, and Risks and Pitfalls of PHC for Community, Physicians, and IH Staff."
- Health Authority
- Interior
- Division
- Kootenay Boundary Division of Family Practice
- Personal Author
- Dr. David Merry
- Andrew Earnshaw
- Published Date
- 2016
- Topics
- Team-Based Care
- Primary Care Network
- Patient Medical Home
- EMR
- Nurse
- Nurse Practitioners
- Finances
- Community Engagement
- Engagement
- Resource Type
- Presentation
- File Type
- PowerPoint
- Link to File
- /media/divresources/KB_PMH_presentation.pptx
- Description
- A presentation on PMH/PCH in the Kootenay Boundary including a Change Acceleration Plan, KB CSC Spectrum of Member Issue Engagement & Decision Making, and Risks and Pitfalls of PHC for Community, Physicians, and IH Staff.
PCN Flu Vaccine Campaign - Richmond
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1678
- Program
- Primary Care Networks
- Published Date
- 2020
- Description
- "This document shows an example of a flu vaccine campaign toolkit. It was created by the Richmond PCN and can be used as a guide or template by other PCNs."
- Program
- Primary Care Networks
- Personal Author
- Richmond PCN
- Published Date
- 2020
- File Type
- Description
- This document shows an example of a flu vaccine campaign toolkit. It was created by the Richmond PCN and can be used as a guide or template by other PCNs.
Plan-Do-Study-Act (PDSA)
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1380
- Published Date
- 2016
- Description
- "An instruction sheet on how and why you would use PDSA."
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Manual
- File Type
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/testing-change-ideas-using-pdsa-cycles
- Description
- An instruction sheet on how and why you would use PDSA.
Plan-Do-Study-Act Tool
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1381
- Published Date
- 2016
- Description
- "This is a helpful PDSA template."
- Corporate Author
- Health Quality Ontario
- Published Date
- 2016
- Topics
- Quality Improvement
- Resource Type
- Template
- File Type
- Originating web page
- http://divisionsbc.ca/provincial/resources/assessment-measurement/testing-change-ideas-using-pdsa-cycles
- Description
- This is a helpful PDSA template.
Principles and Approaches to Best Practice Team Based Care and Organizational Excellence – Reflections from the Nuka Symposium, August 2019 - Presentation
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1538
- Published Date
- 2020-01-22
- Description
- " Southcentral Foundation has had tremendous success in improving primary care from a quadruple aim perspective. In August 2019 a cohort of 19 attended a symposium created for BC participants to learn about their Nuka Model of Care.The webinar, hosted by Dr Dan Horvat along with a panel of Physicians who also attended, presented on the key learnings and how they can be applied in BC. This is the slide deck used during the Principles and Approaches to Best Practice Team Based Care and Organizational Excellence – Reflections from the Nuka Symposium, August 2019 webinar held on January 22, 2020."
- Corporate Author
- General Practice Services Committee
- Personal Author
- Dr Bonnie Bagdan Dr Dan Horvat Dr Alan Ruddiman Dr Tim Troughton
- Published Date
- 2020-01-22
- Topics
- Primary Care
- Patient Medical Home
- Primary Care Network
- Engagement
- First Nations
- Governance
- Team-Based Care
- Event
- Divisions Webinar Learning Series
- Resource Type
- Presentation
- File Type
- Description
- Southcentral Foundation has had tremendous success in improving primary care from a quadruple aim perspective. In August 2019 a cohort of 19 attended a symposium created for BC participants to learn about their Nuka Model of Care.The webinar, hosted by Dr Dan Horvat along with a panel of Physicians who also attended, presented on the key learnings and how they can be applied in BC. This is the slide deck used during the Principles and Approaches to Best Practice Team Based Care and Organizational Excellence – Reflections from the Nuka Symposium, August 2019 webinar held on January 22, 2020.
