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Published Date
2011-11-14
Link to File
https://www.youtube.com/watch?v=FXjLeFQFPAQ
Description
"A video presentation on how to use the 5 Whys to discover the root causes underlying an issue."
Corporate Author
2020 Delivery Academy
Published Date
2011-11-14
Topics
Quality Improvement
Resource Type
Video Recording
File Type
Web page
Link to File
https://www.youtube.com/watch?v=FXjLeFQFPAQ
Originating web page
http://divisionsbc.ca/provincial/resources/assessment-measurement/root-cause-analysis
Recording Length
4min, 7sec
Description
A video presentation on how to use the 5 Whys to discover the root causes underlying an issue.
Less detail

The BC Primary Care Research Network: A Vehicle for Innovation and Transformation - Presentation

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1107
Health Authority
Vancouver Coastal
Division
Vancouver Division of Family Practice
Published Date
2018-04-17
Link to File
/media/divresources/BCPHCRN_A_Vehicle_for_Innovation_and_Transformation.pptx
Description
"A presentation from the GPSC Summit 2018 on how divisions, health system partners, health professionals, and patients can get support from BC’s Primary Health Care Research Network to advance their health care innovations."
Health Authority
Vancouver Coastal
Division
Vancouver Division of Family Practice
Corporate Author
Vancouver Division of Family Practice
University of British Columbia (UBC)
Fraser Health Authority
Ministry of Health
Canadian Primary Care Sentinel Surveillance Network
Personal Author
Dr Sabrina Wong Dr Fiona Duncan Shana Ooms Annette Garm
Published Date
2018-04-17
Topics
Primary Care
Patient-Centred Care
EMR
Quality Improvement
Team-Based Care
Technology
Event
GPSC Summit 2018
Workshop
The BC Primary Care Research Network: A Vehicle for Innovation and Transformation
Resource Type
Presentation
File Type
PowerPoint
Link to File
/media/divresources/BCPHCRN_A_Vehicle_for_Innovation_and_Transformation.pptx
Description
A presentation from the GPSC Summit 2018 on how divisions, health system partners, health professionals, and patients can get support from BC’s Primary Health Care Research Network to advance their health care innovations.
Less detail

Boundary Proof of Concept Patient Medical Home/Primary Care Networks - Case Study

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1395
Health Authority
Interior
Division
Kootenay Boundary Division of Family Practice
Published Date
2019/02
Link to File
/media/divresources/BoundaryPoCCaseStudy.pdf
Description
"This case study is broken into the following main sections: 1) overview of case study approach, 2) Overview of Boundary PoC design and implementation, 3) Key outcomes achieved to date, 4) Key Boundary PoC successes, 5) Key enablers of success in the Boundary PoC process, 6) Key Boundary PoC challenges; and 7) Conclusions and recommendations."
Health Authority
Interior
Division
Kootenay Boundary Division of Family Practice
Corporate Author
General Practice Services Committee
Kootenay Boundary Division of Family Practice
Interior Health Authority
Published Date
2019/02
Topics
Evaluation
Patient Medical Home
Primary Care Network
Team-Based Care
Quality Improvement
Resource Type
Case Study
File Type
Pdf
Link to File
/media/divresources/BoundaryPoCCaseStudy.pdf
Description
This case study is broken into the following main sections: 1) overview of case study approach, 2) Overview of Boundary PoC design and implementation, 3) Key outcomes achieved to date, 4) Key Boundary PoC successes, 5) Key enablers of success in the Boundary PoC process, 6) Key Boundary PoC challenges; and 7) Conclusions and recommendations.
Less detail
Program
Practice Support Program
Published Date
2018
Link to File
/media/divresources/PSPTBCTool_Building_Collaborative_Leadership.pdf
Description
"This tool helps teams to identify characteristics of different collaborative leadership approaches and set areas of focus to help them move towards collaborative leadership."
Program
Practice Support Program
Corporate Author
General Practice Services Committee
Published Date
2018
Topics
Team-Based Care
Quality Improvement
Team-Based Care: Implementing Stage
Resource Type
Tool
File Type
Pdf
Link to File
/media/divresources/PSPTBCTool_Building_Collaborative_Leadership.pdf
Description
This tool helps teams to identify characteristics of different collaborative leadership approaches and set areas of focus to help them move towards collaborative leadership.
Less detail

Call PAM (Patient Attachment Mechanism) Business Card

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource379
Health Authority
Fraser
Division
Chilliwack Division of Family Practice
Program
A GP for Me
Published Date
2015
Link to File
/media/divresources/PatientAttachmentMechanismBusinessCardChilliwack.pdf
Description
"This business card highlights the Chilliwack PAM (Patient Attachment Mechanism) and how patients can access."
Health Authority
Fraser
Division
Chilliwack Division of Family Practice
Program
A GP for Me
Corporate Author
Chilliwack Division of Family Practice
Published Date
2015
Topics
Communications and Marketing
Attachment
Resource Type
Business / Wallet Card
File Type
Pdf
Link to File
/media/divresources/PatientAttachmentMechanismBusinessCardChilliwack.pdf
Description
This business card highlights the Chilliwack PAM (Patient Attachment Mechanism) and how patients can access.
Less detail
Published Date
2016
Link to File
http://www.hqontario.ca/Portals/0/Documents/qi/qi-capturing-patient-experience-instruction-sheet-en.pdf
Description
"This article describes how to capture the patient experience and it is important"
Corporate Author
Health Quality Ontario
Published Date
2016
Topics
Quality Improvement
Resource Type
Article
File Type
Pdf
Link to File
http://www.hqontario.ca/Portals/0/Documents/qi/qi-capturing-patient-experience-instruction-sheet-en.pdf
Originating web page
http://divisionsbc.ca/provincial/resources/assessment-measurement/mapping-current-situation
Description
This article describes how to capture the patient experience and it is important
Less detail
Published Date
2016
Link to File
http://www.hqontario.ca/Portals/0/Documents/qi/qi-change-concepts-and-ideas-primer-en.pdf
Description
"This workbook goes into slightly more detail explaining some of the key change concepts"
Corporate Author
Health Quality Ontario
Published Date
2016
Topics
Quality Improvement
Resource Type
Workbook
File Type
Pdf
Link to File
http://www.hqontario.ca/Portals/0/Documents/qi/qi-change-concepts-and-ideas-primer-en.pdf
Originating web page
http://divisionsbc.ca/provincial/resources/assessment-measurement/changes-concepts-ideas
Description
This workbook goes into slightly more detail explaining some of the key change concepts
Less detail
Program
Practice Support Program
Published Date
2018
Link to File
/media/divresources/PSPTBCTool_Collaborative_Leadership_in_Practice.pdf
Description
"This tool helps team members identify their top three collaborative leadership objectives, and consider what strategies, accountability tools, and actions would be required to achieve them."
Program
Practice Support Program
Corporate Author
General Practice Services Committee
Published Date
2018
Topics
Team-Based Care
Quality Improvement
Team-Based Care: Strengthing & Sustaining Stage
Resource Type
Tool
File Type
Pdf
Link to File
/media/divresources/PSPTBCTool_Collaborative_Leadership_in_Practice.pdf
Description
This tool helps team members identify their top three collaborative leadership objectives, and consider what strategies, accountability tools, and actions would be required to achieve them.
Less detail
Program
Practice Support Program
Published Date
2018
Link to File
/media/divresources/PSPTBCTool_Collaborative_Leadership_Priorities.pdf
Description
"This tool helps teams identify and prioritize collaborative leadership objectives (ex: establishing shared goals)."
Program
Practice Support Program
Corporate Author
General Practice Services Committee
Published Date
2018
Topics
Team-Based Care
Quality Improvement
Team-Based Care: Strengthing & Sustaining Stage
Resource Type
Tool
File Type
Pdf
Link to File
/media/divresources/PSPTBCTool_Collaborative_Leadership_Priorities.pdf
Description
This tool helps teams identify and prioritize collaborative leadership objectives (ex: establishing shared goals).
Less detail
Health Authority
Fraser
Division
Fraser Northwest Division of Family Practice
Published Date
2019
Link to File
/media/divresources/Communications_Coordinator.docx
Description
"A sample job description for the role of Communications Coordinator, as developed by the Fraser Northwest Division of Family Practice."
Health Authority
Fraser
Division
Fraser Northwest Division of Family Practice
Corporate Author
Fraser Northwest Division of Family Practice
Published Date
2019
Topics
Communications and Marketing
Human Resources
Resource Type
Job Description
File Type
Word
Link to File
/media/divresources/Communications_Coordinator.docx
Description
A sample job description for the role of Communications Coordinator, as developed by the Fraser Northwest Division of Family Practice.
Less detail
Published Date
2017-04
Link to File
http://divisionsbc.ca/sites/default/files/inline-files/Communications%20Handbook%20-%20April%202017.pdf
Description
"This handbook offers both an overview of how divisions can optimize their activities through strategic communications practices and provides some key tools to support common communications activities."
Corporate Author
Ministry of Health
General Practice Services Committee
Doctors of BC
Published Date
2017-04
Topics
Communications and Marketing
Resource Type
Handbook
File Type
Pdf
Link to File
http://divisionsbc.ca/sites/default/files/inline-files/Communications%20Handbook%20-%20April%202017.pdf
Originating web page
http://divisionsbc.ca/provincial/resources/communications/communications-handbook
Description
This handbook offers both an overview of how divisions can optimize their activities through strategic communications practices and provides some key tools to support common communications activities.
Less detail
Published Date
2016
Link to File
http://www.hqontario.ca/Portals/0/Documents/qi/qi-communication-plan-instruction-sheet-ac-en.pdf
Description
"This instruction sheet describes how to develop and use a communications plan."
Corporate Author
Health Quality Ontario
Published Date
2016
Topics
Quality Improvement
Resource Type
Tip Sheet
File Type
Pdf
Link to File
http://www.hqontario.ca/Portals/0/Documents/qi/qi-communication-plan-instruction-sheet-ac-en.pdf
Originating web page
http://divisionsbc.ca/provincial/resources/assessment-measurement/implementing-spreading-changes
Description
This instruction sheet describes how to develop and use a communications plan.
Less detail
Health Authority
Island
Division
South Island Division of Family Practice
Program
Divisions of Family Practice
Published Date
2012-07-18
Link to File
/media/divresources/CommunicationsPlanSouthIsland.docx
Description
"Example communications plan template from the South Island Division. Includes current situation / background, project objectives, communications objectives, stakeholders, key messages per target audience, communications mix, branding, budget, timeline, and evaluating success."
Health Authority
Island
Division
South Island Division of Family Practice
Program
Divisions of Family Practice
Corporate Author
South Island Division of Family Practice
Published Date
2012-07-18
Topics
Communications and Marketing
Resource Type
Plan
File Type
Word
Link to File
/media/divresources/CommunicationsPlanSouthIsland.docx
Description
Example communications plan template from the South Island Division. Includes current situation / background, project objectives, communications objectives, stakeholders, key messages per target audience, communications mix, branding, budget, timeline, and evaluating success.
Less detail
Program
Practice Support Program
Published Date
2018
Link to File
/media/divresources/PSPTBCTool_Conflict_Diagnostic.pdf
Description
"This tool supports team members to discuss potential causes of conflict in changing environments and how these can be managed collaboratively within the team."
Program
Practice Support Program
Corporate Author
General Practice Services Committee
Published Date
2018
Topics
Team-Based Care
Quality Improvement
Team-Based Care: Strengthing & Sustaining Stage
Resource Type
Tool
File Type
Pdf
Link to File
/media/divresources/PSPTBCTool_Conflict_Diagnostic.pdf
Description
This tool supports team members to discuss potential causes of conflict in changing environments and how these can be managed collaboratively within the team.
Less detail
Program
Practice Support Program
Published Date
2018
Link to File
/media/divresources/PSPTBCTool_Constructive_Conflict.pdf
Description
"This tool helps identify ways to support constructive conflict and integrate new approaches into practice."
Program
Practice Support Program
Corporate Author
General Practice Services Committee
Published Date
2018
Topics
Team-Based Care
Quality Improvement
Team-Based Care: Implementing Stage
Resource Type
Tool
File Type
Pdf
Link to File
/media/divresources/PSPTBCTool_Constructive_Conflict.pdf
Description
This tool helps identify ways to support constructive conflict and integrate new approaches into practice.
Less detail

Continuous Quality Improvement Strategies to Optimize your Practice

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1387
Published Date
2013-04-30
Link to File
https://www.healthit.gov/sites/default/files/tools/nlc_continuousqualityimprovementprimer.pdf
Description
"This primer introduces the concept of Continuous Quality Improvement (CQI) and how to implement a variety of CQI strategies."
Corporate Author
National Learning Consortium
Published Date
2013-04-30
Topics
Quality Improvement
Resource Type
Manual
File Type
Pdf
Link to File
https://www.healthit.gov/sites/default/files/tools/nlc_continuousqualityimprovementprimer.pdf
Originating web page
http://divisionsbc.ca/provincial/resources/assessment-measurement/common-challenges
Description
This primer introduces the concept of Continuous Quality Improvement (CQI) and how to implement a variety of CQI strategies.
Less detail
Program
Practice Support Program
Published Date
2018
Link to File
/media/divresources/PSPTBCTool_Conversation_Guide_with_Patient.pdf
Description
"This tool can help you think through and prepare for a variety of different conversations you may need to have with patients."
Program
Practice Support Program
Corporate Author
General Practice Services Committee
Published Date
2018
Topics
Team-Based Care
Quality Improvement
Team-Based Care: Implementing Stage
Resource Type
Tool
File Type
Pdf
Link to File
/media/divresources/PSPTBCTool_Conversation_Guide_with_Patient.pdf
Description
This tool can help you think through and prepare for a variety of different conversations you may need to have with patients.
Less detail
Health Authority
Interior
Division
East Kootenay Division of Family Practice
Program
A GP for Me
Link to File
/media/divresources/EKDivFamilyPractice9x4RackCardsrv2.pdf
Description
"This 9" x 4" rack card promotes Cranbrook to physicians."
Health Authority
Interior
Division
East Kootenay Division of Family Practice
Program
A GP for Me
Corporate Author
East Kootenay Division of Family Practice
Topics
Recruitment and Retention
Communications and Marketing
Resource Type
Rack Card
File Type
Pdf
Link to File
/media/divresources/EKDivFamilyPractice9x4RackCardsrv2.pdf
Description
This 9" x 4" rack card promotes Cranbrook to physicians.
Less detail

Creating a Positive Culture and Improving Communication in the Workplace

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource505
Health Authority
Vancouver Coastal
Division
Powell River Division of Family Practice
Program
A GP for Me
Published Date
2016-03-09
Link to File
/media/divresources/CommunityWorkshopPosterPowellRiver.pdf
Description
"Poster to promote workshop on positive culture and improving communication presented by Barb Langlois, leadership coach, speaker and RN."
Health Authority
Vancouver Coastal
Division
Powell River Division of Family Practice
Program
A GP for Me
Corporate Author
Powell River Division of Family Practice
Published Date
2016-03-09
Topics
Meetings and Events
Communications and Marketing
Resource Type
Poster
File Type
Pdf
Link to File
/media/divresources/CommunityWorkshopPosterPowellRiver.pdf
Description
Poster to promote workshop on positive culture and improving communication presented by Barb Langlois, leadership coach, speaker and RN.
Less detail

Divisions Communications Planning 1 - Principles

https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1391
Published Date
2013-08-13
Link to File
https://www.youtube.com/v/E7YPs6SDwLI
Description
"This video talks about the principles of communications"
Corporate Author
General Practice Services Committee
Published Date
2013-08-13
Topics
Communications and Marketing
Resource Type
Video Recording
File Type
Web page
Link to File
https://www.youtube.com/v/E7YPs6SDwLI
Originating web page
http://divisionsbc.ca/provincial/resources/communications/communications-planning-videos
Recording Length
1min, 24sec
Description
This video talks about the principles of communications
Less detail

84 public records – page 1 of 5.