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Quality Improvement
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2020 Delivery Academy
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5 Whys
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1375
Published Date
2011-11-14
Link to File
https://www.youtube.com/watch?v=FXjLeFQFPAQ
Description
"A video presentation on how to use the 5 Whys to discover the root causes underlying an issue."
More detail
Corporate Author
2020 Delivery Academy
Published Date
2011-11-14
Topics
Quality Improvement
Resource Type
Video Recording
File Type
Web page
Link to File
https://www.youtube.com/watch?v=FXjLeFQFPAQ
Originating web page
http://divisionsbc.ca/provincial/resources/assessment-measurement/root-cause-analysis
Recording Length
4min, 7sec
Description
A video presentation on how to use the 5 Whys to discover the root causes underlying an issue.
Less detail
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How to Write a SMART Goal
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1360
Published Date
2012-12-24
Link to File
https://www.youtube.com/watch?v=0Mi9_XEXQqc
Description
"A quick explanation of how to write a SMART Goal."
More detail
Corporate Author
Project Smart
Published Date
2012-12-24
Topics
Quality Improvement
Resource Type
Video Recording
File Type
Web page
Link to File
https://www.youtube.com/watch?v=0Mi9_XEXQqc
Originating web page
http://divisionsbc.ca/provincial/resources/assessment-measurement/defining-aim
Description
A quick explanation of how to write a SMART Goal.
Less detail
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