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2020 Delivery Academy
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2011
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5 Whys
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1375
Published Date
2011-11-14
Link to File
https://www.youtube.com/watch?v=FXjLeFQFPAQ
Description
"A video presentation on how to use the 5 Whys to discover the root causes underlying an issue."
More detail
Corporate Author
2020 Delivery Academy
Published Date
2011-11-14
Topics
Quality Improvement
Resource Type
Video Recording
File Type
Web page
Link to File
https://www.youtube.com/watch?v=FXjLeFQFPAQ
Originating web page
http://divisionsbc.ca/provincial/resources/assessment-measurement/root-cause-analysis
Recording Length
4min, 7sec
Description
A video presentation on how to use the 5 Whys to discover the root causes underlying an issue.
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Driver Diagrams
https://www.jcc-resourcecatalogue.ca/en/permalink/divisionresource1376
Published Date
2011-11-10
Link to File
https://www.youtube.com/watch?v=A2491BJcyXA
Description
"This video is about Key Driver Diagram and how you use it to define the system by showing the factors that cause the outcomes."
More detail
Corporate Author
IHI Open School
Published Date
2011-11-10
Topics
Quality Improvement
Resource Type
Video Recording
File Type
Web page
Link to File
https://www.youtube.com/watch?v=A2491BJcyXA
Originating web page
http://divisionsbc.ca/provincial/resources/assessment-measurement/identifying-possible-changes-using-driver-diagram
Recording Length
6min, 22sec
Description
This video is about Key Driver Diagram and how you use it to define the system by showing the factors that cause the outcomes.
Less detail
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